Our risk management/quality assurance product provides our healthcare partners with cutting edge and innovative programs and services that will set them apart in their respective fields of specialty.


Secure Web-Based System
Incident/Accident Tracking
24 Hour Monitoring & Alert System
Customized Benchmarking & Reporting
Event Management Center
Unplanned Hospital Discharge (UPHD)
Risk Management Assessments
Medication Error
Risk Management Consulting
MDS Integration
Medical Records Request
Policies & Procedures
Contract Management
Claims Management
Denials Management
Wound Management/Skin Integrity
Workers' Compensation
Consolidated Billing
Changes In Resident Status
Survey Tracking
Whiteboard Communication
Insurance Document Storage
Safety Teams
Pharmacy Variance
QA/QAPI Fulfillment
Third Party Oversight
Recurring Incidents


Nursing homes, hospitals, hospices and home health providers are mandated to have a Quality Assurance and Performance Improvement (QAPI) program that requires health care entities to systematically examine the quality of care provided. A key component of QAPI is conducting performance improvement projects (PIPs) to assess and determine how systems can be improved to result in better patient/resident outcomes. ERMA® can play a key role in your QAPI program by quantitatively identifying opportunities for improvement. It seamlessly pulls the data that is needed for effective root cause analysis, benchmarking and validating outcomes from performance improvement projects (PIPs).

Quality Assurance

The Quality Assurance nurse evaluates and assumes the responsibility to review and monitor documentation in resident records to ensure quality of care and compliance with regulatory agencies and third-party payers. By monitoring incidents and documentation of their colleagues, they can ensure qualitative requirements are being met as specified by the facility, state or federal agency. QA nurses are often tasked with creating systems, sometimes using surveys or computer programs to audit incidents/events. With ERMA® that nurse could better assume responsibility for reviewing admissions and on-going resident documentation to include the plan of care is completed correctly and is reflective of and appropriate to the ongoing assessments. Serve as a resource person on clinical, professional and reimbursement issues and assume responsibility for follow-up on problems or questions related to resident. Participate in selective performance improvement activities. Compile and summarize data for presentation at monthly departmental meetings and quarterly meetings as needed. Participate as appropriate in the facility Performance Improvement Plan (PIP) in collaboration with the LNHA. Participate in the development of appropriate documentation and clinical standards and indicators. Also allow the participation in a problem identification/intervention/goals system for areas of responsibility. Utilize the information provided by ERMA® within the facility to support daily tasks and track progress in assignments. In short, ERMA® doesn’t replace but enhances!

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